Privacy Policy

Last updated: August 26, 2026

Double Paper Product Industries Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website. We comply with the following privacy regulations:

GDPR (EU) 2016/679 - General Data Protection Regulation (European Union)
UK GDPR and Data Protection Act 2018 (United Kingdom)
CCPA/CPRA - California Consumer Privacy Act / California Privacy Rights Act (California, USA)
PIPL - Personal Information Protection Law (China)

1. Data Controller

Double Paper Product Industries Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at: zhs@hkdouble.com

2. Personal Data We Collect

When you submit an inquiry through our contact form, we may collect the following personal data:

Name - to address you correctly
Email address - to respond to your inquiry
Phone number - for follow-up communication
Company name - to understand your business context
Address - for shipping and logistics purposes
Industry - to tailor our response to your sector
Job title - to address you appropriately
Detailed requirements - to understand and fulfill your needs

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your inquiries and provide requested information
To process and fulfill orders and service requests
To communicate with you about products, services, and orders
To improve our website content and user experience
To comply with legal obligations

The legal basis for processing your personal data is your consent (Article 6(1)(a) GDPR, Article 13 PIPL) and the performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR). For California residents, the legal basis is your opt-in consent under CCPA/CPRA.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Inquiry data is typically retained for 2 years after the last interaction, unless a longer retention period is required by law.

5. Data Sharing and Do Not Sell

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

Service providers who assist us in operating our website and conducting business (e.g., email service providers), under appropriate confidentiality agreements
Legal authorities when required by law

California Residents (CCPA/CPRA): We do not sell or share your personal information as defined under California law. You have the right to opt out of the sale or sharing of personal information. Since we do not engage in these practices, no action is required on your part.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including but not limited to China (where our business operations are based), the European Economic Area (EEA), and the United States. Where data is transferred outside the EEA or the UK, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
UK International Data Transfer Addendum (for transfers from the UK)
Your explicit consent to the transfer
For transfers to China, compliance with PIPL cross-border data transfer requirements

7. Cookies

Our website uses cookies to analyze website traffic and improve user experience. Cookies are small text files stored on your device. We use:

Essential cookies - necessary for the website to function properly
Analytics cookies - help us understand how visitors interact with our website (Google Analytics)

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on your country of residence, you have the following rights regarding your personal data:

Right of access - request a copy of your personal data
Right to rectification - request correction of inaccurate or incomplete data
Right to erasure/deletion - request deletion of your personal data
Right to restrict processing - request limitation of data processing
Right to data portability - receive your data in a structured, machine-readable format
Right to object - object to processing based on legitimate interests
Right to withdraw consent - withdraw consent at any time without affecting prior processing
Right to opt out of sale/sharing (CCPA/CPRA) - opt out of the sale or sharing of personal information
Right to limit use of sensitive personal information (CCPA/CPRA)
Right not to be subject to automated decision-making (GDPR Article 22, PIPL)

To exercise any of these rights, please contact us at: zhs@hkdouble.com

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encrypted transmission, access controls, and regular security assessments.

10. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes applicable privacy laws, you have the right to lodge a complaint with the relevant supervisory authority:

EU/EEA residents: Your local Data Protection Authority (DPA)
UK residents: The Information Commissioner's Office (ICO) at ico.org.uk
California residents: The California Attorney General at oag.ca.gov
China residents: The Cyberspace Administration of China (CAC) at cac.gov.cn

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Double Paper Product Industries Limited
Email: zhs@hkdouble.com
Website: https://www.hkdouble.com